THE EFFECT OF RESPONSIVENESS, COMPETENCE, FLEXIBILITY AND SPEED ON EMPLOYEE PERFORMANCE AT THE MEDAN CITY MANPOWER AGENCY
Keywords:
Responsiveness, Competence, Flexibility, Speed, Employee PerformanceAbstract
Ureaucratic reform mandates the Medan City Manpower Office to deliver fast, precise, and responsive public services. However, current employee performance target data revealed that the majority of personnel were still categorized under the "Good" predicate. This study aims to analyze the partial and simultaneous effects of responsiveness, competence, flexibility, and speed on employee performance. This study adopted a quantitative associative approach using a saturation sampling technique, encompassing the entire civil servant (PNS) population at the Medan City Manpower Office. Data were gathered through a Likert-scale questionnaire and analyzed using multiple linear regression. The partial results indicated that responsiveness and speed have a positive and significant effect on employee performance, with speed standing out as the most dominant predictor. Conversely, competence shows a positive but non-significant effect, whereas flexibility exhibits a negative and significant effect. Simultaneously, all four variables significantly influence employee performance.
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